Debugging plugin problems

Something not working as expected? Try some of these steps to debug the problem yourself before contacting support:

Getting a white screen

That usually means there is actually an error, but it's not being shown because of your configuration. If we know the error it will be a lot easier to debug, so try one of these options:

  1. Check with your webhost if there are any errors in the PHP error log
  2. Enable "WP_DEBUG" in your wp-config.php file. That should show an actual error instead of just the white screen.

Compatibility Problem

In WordPress you install themes and plugins from all sorts of different developers, so unfortunately it does happen that things don't work together as expected. Therefore it's very useful to test where the compatibility problem actually is.

Try these steps to figure out the compatibility issue:

  1. Disable all other plugins for a second and see if it works then.
  2. If not, try switching to a default theme (like Twenty Seventeen) and check again.
One way to do these tests without interrupting your visitors is with the Health Check plugin:
https://wordpress.org/plugins/health-check/
Once you find the plugin/theme causing the problem, let us know and we might be able to find a solution!

Debugging JavaScript problems

If some interaction doesn't work it's often because of JavaScript problems. You can find out the actual error in the JavaScript console.

Some usually suspects you could try deactivating for a second:

  • JavaScript minification plugins
  • JavaScript caching plugins
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